Volunteer Roadmap

Common Questions

How to log your hours for the day?
Use the How to Log Hours form.
 
Where to write down questions at the end of each shift?

Please leave comments on the notepads stored in the desk. If a message is meant to be shared with the entire team, please use the notes column in the How to Log Hours form.

How to answer the phone and provide the best customer service? 
Please help us by answering the phone with, “Thank you for calling Moulton Museum. This is [Your Name]. How can I help you?” 
 

There are legal pads and pens in the Docent Desk to take any messages for the team, if they aren’t available. You can share that they can call a team member with their direct numbers or transfer the call to their extension.

Where to see a Calendar of Upcoming Events? 

You will be provided access to the 2024 Events Calendar. Please let the team know when you can attend.

How to set the alarm when open/closing the Museum?
Please see the Volunteer Manual for instructions. Ask the team for support to open and close the facility at the end of your shift. You will be provided an alarm code upon the completion of your volunteer training.
 
How do the film stations work? 

Each film can be started by pressing the touchpad button below the T.V. stations. There are four units throughout the museum in chronological order as “Chapters.” Please see the Volunteer Manual for instructions. 

How does the 3D Moulton Ranch house function?

There is a red power on and off switch located at the right of the unit. Once turned on, it will autofocus on the viewers eyes to navigate the digital space.  Please see the Volunteer Manual for instructions. 

How do you setup the Nellie’s Pioneer Station TV?

We use the T.V. remote located on the unit to select the Media app and select the film that will play for four hours on a loop.

How to access the app with visitors?

You can download the free Moulton Museum app on your Apple or Android devices. It is ready to use on the iPads. Please demonstrate the technology with the iPads with guests. You use the device camera to scan mapping station and telegraph station for a feature to be activated.

How to access the trivia app with visitors? 

You can download the free Moulton Museum app on your Apple or Android devices. It is ready to use on the iPads. Please demonstrate the technology with the iPads with guests. You use the device camera to scan mapping station and telegraph station for a feature to be activated. 

What passwords do Docents need access to?

Our team will provide passwords in person. Please see the Volunteer Manual for instructions on how to use them.

Where to place personal belongings when working at the museum?

Please place your belongings in the docent desk. 

How can visitors purchase from the gift shop?
We offer guests an opportunity to purchase items with our Square reader. Our items have sales tax. Please see the Volunteer Manual for instructions.

Guided or Self-Guided Tour

Please ask every guest if they’d like a guided or self-guided tour. Reference the Script for 1874 Tour to share important details.
 
How to schedule a team meeting?
Please schedule a meeting with the team in-advance by reaching them at info@moultonmuseum.org. We are here to help you with your questions.
 
When are training meetings?
We have once a month training meetings with a workshop on the 2nd Tuesday of the month at 10:00am. Please let us know if you can attend.

Video Library

Moulton Museum Welcome from Jared Mathis

Moulton Museum: Preserving the Pioneering Spirit of Women

Moulton Museum "1874: Into the West" Film

Reflections Exhibit by Timothy J. Clark